Refund & Cancellation Policy

1. Cancellation Policy

Due to the automated nature of digital social media promotional services, order validation and dispatch begin approximately 1 to 2 hours after payment verification.

• Before Dispatch Initiation: You may cancel your order for a full 100% refund if you contact our support desk while the order status is still marked as "Queued" or "Validating" (prior to active delivery).
• After Delivery Begins: Once an order transitions to "Processing" or "Delivering", campaign delivery across external distribution channels cannot be revoked or abruptly cancelled.

2. Full Refund Eligibility (100% Money-Back)

Social2Viral will issue a 100% refund to the original payment source in the following confirmed scenarios:

• Non-Delivery SLA Guarantee: If your order does not begin delivery within 48 hours of successful payment confirmation, you are eligible for an immediate full refund upon submitting a support ticket.
• Duplicate Transactions: If your payment method was accidentally charged multiple times for a single order due to a network timeout or banking error, the duplicate charge will be refunded immediately upon verification of the transaction reference.
• Service Unavailability: If a purchased service package becomes unavailable due to an unexpected third-party platform update before your order starts, we will notify you and issue a 100% refund.

3. Partial Refund Eligibility

In rare circumstances where an order is partially delivered and cannot be completed in full due to destination profile issues or sudden platform limitations, Social2Viral will calculate the remaining unfulfilled portion and issue a proportional refund.

4. Non-Refundable Scenarios

Refunds will not be issued under the following conditions:

• Incorrect or Broken Links: The customer submitted an invalid, mistyped, or non-existent profile URL or post link.
• Account Privacy Changes: The target profile was switched to "Private" during the active fulfillment window, preventing delivery nodes from reaching the account.
• Handle Modifications: The user changed their account username or deleted the target post while an order was active.
• Concurrent Competing Orders: Running concurrent promotional orders for the exact same handle across multiple competing vendors at the same time makes objective delivery verification impossible.

5. 30-Day Free Refill Guarantee

Social media algorithms periodically clean up inactive or automated accounts across all networks. Because of this natural platform behavior, Social2Viral provides a complimentary 30-Day Refill Guarantee on all eligible high-retention packages:

• If your count drops below the ordered threshold within 30 calendar days of delivery completion, simply message our support desk with your Order ID.
• Our automated refill system will verify the starting and current counts and dispatch a replacement batch free of charge.
• Refill requests are fulfilled within 24 to 48 hours.

6. Refund Method & Processing Timelines

All approved refunds are returned strictly to the original payment source:

• Credit & Debit Cards: Initiated through the gateway within 24 hours. The issuing bank typically takes 5 to 7 business days to reflect the credit on your billing statement.
• Cryptocurrency: Issued in equivalent stablecoin (USDT / USDC) back to the originating wallet address within 12 to 24 hours.
• Regional Payment Methods & UPI: For supported domestic users paying via regional rails (including UPI), refunds are returned to the originating account or VPA within 24 to 48 hours.
• Store Credit Alternative: Customers may optionally request instant store credit or coupon codes for immediate re-ordering if preferred.